Contact Us

Drop Us a Line—We’re Ready to Assist, Whether It’s Reserving Your Room or Recommendations on the Best Beach Spot!

NEED HELP? WE’RE HERE FOR YOU.

For Our Guests-To-Be and Booked Guests

  • To create or modify a reservation, or questions on availability or qualified rates. For Groups of 3 or more rooms.

    Telephone Lines:
    • AUA: +297-5878787
    Serviced MON-SUN 9AM through 6PM AST.

    • WhatsApp Service Line:
    Global: +297-5937775 (WhatsApp text only; no calls)
    Serviced MON-SUN 9AM through 6PM AST.

    • [email protected]

    Associates are unable to take payment through WhatsApp in compliance with Payment Card Industry guidelines.

    For reservation processing terms, please review the footer of this page.

  • For booked guests that have general questions, need to make special arrangements, or need assistance with anything between moment of arrival until moment of departure.

    Telephone Lines:
    • AUA: +297-5878787
    Serviced MON-SAT 9AM through 6PM AST: non-urgent & 24/7: urgent

    • WhatsApp Service Line:
    Global: +297-5937775 (WhatsApp text only; no calls)
    Serviced MON-SUN 9AM through 6PM AST (Guest Services related questions only)

    • [email protected]

Find our Frequently Asked Questions

Privada Stays follows PCI DSS guidelines and standards on safe payment processing. We will not ask you to share credit card information through WhatsApp or email (as of September 2024).

For Media & Press, vendors, Sponsorships requests

  • For all press-related inquiries, please contact Marketing Communications:
    [email protected]

  • Privada Stays prospective and current purchasing or third-party vendors, requests for sponsorships, or general corporate inquiries should contact Corporate Affairs at LejuezGroup Head Office.
    [email protected].

    For Sponsorship Requests to be considered, the request must contain:
    • Formal letter on letterhead
    • Organization details, including its mission, history, and core activities
    • Clearly describe the event or initiative for which you are seeking sponsorship. Also include the date and time.
    • Describe how our brand will be featured in your marketing materials
    • Outline the sponsorship desired (e.g. monetary, room nights, venue)